Got Questions? We've Got Answers.
Everything you need to know about Shuddh Swad. If you can't find your answer here, feel free to reach out!
Product & Quality
What exactly is Thekua?
Thekua is a traditional Indian sweet snack, a gem from Bihar and Jharkhand, especially loved during Chhath Puja. It's crafted by deep-frying a dough of wheat flour, semolina, coconut, and ghee, resulting in a uniquely crispy exterior and a soft, flavorful inside.
What varieties of Thekua do you sell?
We currently offer two classic varieties:
- Sugar (Cheeni) Thekua
- Jaggery (Gud) Thekua
What is the shelf life and how do I store it?
Our Thekua stays fresh and delicious for up to 45 days. To keep it perfectly crisp, store it in an airtight container in a cool, dry place, away from direct sunlight.
Ordering & Gifting
How do I place an order?
It’s easy! Head over to shuddhswad.shop, pick your favorite snacks, add them to your cart, and breeze through our secure checkout.
Can I gift Shuddh Swad snacks?
Absolutely! Our snacks make the perfect gift. Just enter the recipient's shipping address at checkout. You can even add a personalized note to make their day.
Payment & Shipping
What payment methods are available?
We accept all major payment methods: Credit/Debit Cards, Netbanking, UPI, and popular digital wallets. We also offer a Cash on Delivery (COD) option.
What are the delivery charges?
- Prepaid Orders: Delivery is on us! It's completely FREE.
- Cash on Delivery (COD): For COD you need to pay an extra ₹50 online, and the rest when your order arrives. No hidden extra charges.
How can I track my order?
Once your order ships, we'll send a tracking link to your email and WhatsApp. You can also use the "Track Orders" section on our website with your Order ID to see its live status.
Returns & Support
What is your return and damage policy?
Your satisfaction is our top priority.
- Returns: Not happy? Request a return within 2 days of delivery. The product must be unused and in its original packaging.
- Damaged Products: In the rare case of damage, contact us immediately with photos. We'll make it right.
How can I get in touch?
We’re here to help!