Frequently Asked Questions (FAQs)
At Shuddh Swad, we’re all about making your snack experience joyful and hassle-free! Here are answers to some common questions to help you shop with ease. If you have more questions, don’t hesitate to reach out—we’re always here for you!
1. How do I place an order with Shuddh Swad?
It’s super simple! Visit https://shuddhswad.shop/, browse our delicious snacks, add your favorites to the cart, and proceed to checkout. Our smooth and secure process ensures you can order with confidence in just a few clicks.
2. What payment methods do you accept?
We offer a variety of payment options for your convenience, including credit/debit cards, net banking, and popular digital wallets. Choose what works best for you at checkout!
3. How can I track my order?
Once your order is shipped, we’ll send you a tracking ID via email. Head to the “Track Orders” section on our website (https://shuddhswad.shop/) and enter your tracking ID or order ID to check the status. You’ll get real-time updates every step of the way!
4. How long does delivery take?
We’re committed to getting your snacks to you as fast as possible! Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days, depending on your location. We’ll keep you updated with tracking details.
5. What is your return policy?
Your satisfaction is our priority. If you’re not happy with your purchase, you can return it within 2 days of the purchase date, provided it’s unused, in its original condition, and includes all tags and labels. Email us at shuddhswad.info@gmail.com to get a Return Merchandise Authorization (RMA) number, then send the item to: Adra, Near DVC More, West Bengal 723121, India. We’ll cover the return shipping costs and process your refund or exchange within 3 days of receiving the item.
6. Are your snacks hygienic and safe?
Absolutely! Hygiene is at the core of Shuddh Swad. Our snacks are made in a clean environment using only fresh, high-quality ingredients. Your health and happiness matter to us!
7. What if I receive a damaged or defective product?
We’re sorry if something’s not right! Please contact us immediately at +91 6295739871 or shuddhswad.info@gmail.com. Include photos of the damaged item, and we’ll quickly arrange a refund or replacement.
8. Can I gift Shuddh Swad snacks to friends or family?
Definitely! Our snacks are perfect for gifting on any occasion. Select your items on our website, and you can add a personalized note at checkout to make it extra special. Share the love with Shuddh Swad!
9. Why don’t you sell on Instagram?
We’ve chosen to sell exclusively through our website https://shuddhswad.shop to provide a seamless shopping experience, complete with secure payments and easy order tracking. It’s all about making things convenient for you!
10. How can I contact you if I have more questions?
We’re just a call or click away! Reach us at:
- Email: shuddhswad.info@gmail.com
- Phone: +91 6295739871
- Instagram: DM us @shuddhswad49 for quick chats
We’ll respond promptly with a smile!