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Frequently asked questions

Thekua, delivery, payments and returns, answered. Can't find your question? Message us on WhatsApp.

Product

What is thekua?

Thekua is a traditional sweet from Bihar and Jharkhand. A dough of wheat flour, a sweetener and ghee is pressed by hand in a wooden mould (the saancha) and fried golden. It is the much-loved offering of Chhath Puja, and a favourite chai-time snack all year round.

Which flavours do you make?

Three, all made with coconut and suji: Traditional (Coconut Suji, sweetened with sugar), Jaggery (Coconut Jaggery, sweetened only with jaggery) and Elaichi (Coconut Elaichi, with green cardamom, sweetened with sugar). Each comes in 250 g, 750 g and 1250 g packs, and in mix combos of 2 or 3 packs.

What are the ingredients?

All three are made with whole wheat flour, suji, desiccated coconut, desi ghee, refined sunflower oil, cashew, almond, cardamom (elaichi) and fennel. Traditional and Elaichi are sweetened with sugar; Jaggery is sweetened with jaggery. The full ingredient list is printed on every pack.

Is it made with ghee? Do you use palm oil?

Our thekua is made with desi ghee, together with refined sunflower oil, as listed on the pack. We never use palm oil, and we add no preservatives.

Does it contain sugar?

Jaggery Thekua is sweetened only with jaggery, with no refined sugar. Traditional and Elaichi Thekua are sweetened with sugar.

What allergens does it contain?

Wheat (gluten), milk (desi ghee) and tree nuts (cashew, almond). All three flavours also contain coconut. Our thekua is vegetarian and contains dairy. If you have an allergy, please check the pack before eating.

How long does it stay fresh, and how should I store it?

The best-before date is printed on every pack. Keep it in a cool, dry place away from sunlight and moisture. After opening, close the pouch tightly or move the thekua to an airtight container.

How many pieces are in a pack?

About 9–10 thekuas in each 250 g pack. Every piece is hand-pressed, so the count can vary slightly.

Delivery & payment

What does delivery cost? Is Cash on Delivery available?

Delivery is free on every order, anywhere in India. If Cash on Delivery is available for your order, you will see it at checkout, with any COD fee, before you place the order.

How long will delivery take?

We ship from Adra, West Bengal. Orders usually reach you in 5–7 working days depending on your pin code. Ordering for Chhath or Diwali? Please order a little early.

Which payment methods can I use?

UPI, credit and debit cards, netbanking and popular wallets, processed securely at checkout. If Cash on Delivery is available for your order, it is listed at checkout too.

Orders & returns

How do I track my order?

Once your order ships, we send you a tracking link by email and WhatsApp. You can also enter your order number on our Track order page.

Can I send thekua as a gift?

Yes. Enter the recipient's name and address at checkout, and add a gift note in your cart. Our three-flavour combos make an easy festive gift.

What if my order arrives damaged or isn't right?

We're sorry! Tell us within 2 days of delivery, with photos of the pack and the shipping label, on WhatsApp (+91 80163 80734) or by email at contact@shuddhswad.shop, and we'll sort it out. Approved refunds go back to your original payment method within 5–7 business days. Read our full refund policy.

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