Customer care
Returns and refunds
Something not right with your order? Here is how we put it right.
Tell us within 2 days
Report a damaged, missing or wrong item within 2 days of delivery.
Share a photo
A photo of the pack and the shipping label helps us sort it out quickly.
Refund to source
Approved refunds go back to your original payment method within 5–7 business days.
Which orders qualify
Tell us within 2 days of delivery if your order arrives damaged, has an item missing, or has the wrong item in it.
Packs you want to return must be unopened and in their original condition, and must also be reported within 2 days of delivery.
How to report a problem
Message us on WhatsApp or send us an email (options below). Include your order number, say what went wrong, and add photos of the pack and the shipping label.
We reply with the next steps. If we ask you to send a pack back, we pay for the return shipping or reimburse it.
Refunds
Once we have checked your request or the returned pack, we process your refund or replacement within 3 days and confirm it by email.
Damaged or wrong items
Please send photos of the pack and the shipping label when you first contact us. They help us sort things out faster.
Once a replacement is approved, it is delivered within 3–5 business days.
