Return & Refund Policy
At Shuddh Swad, we’re dedicated to making you love every purchase. If something isn’t quite right, don’t worry – we’ve designed a simple and stress-free return process just for you!
How to Return an Item
- Eligibility for Returns: You can return your purchase within 2 days from the date of purchase. Please ensure the item is unused, in its original condition, and includes all tags and labels.
- Starting the Return Process: To begin, send us a quick email at contact@shuddhswad.shop to request a Return Merchandise Authorization (RMA) number. This number is essential for processing your return.
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Sending Back Your Item: Once you have your RMA number, carefully pack the item in its
original packaging. Ship it to:
Shuddh Swad,
Adra, Near DVC More,
West Bengal - 723121, IndiaDon't worry – we’ll cover the return shipping costs or reimburse you for them!
- Processing Refunds or Exchanges: After we receive and inspect your return, we’ll process your refund or exchange within 3 business days. Refunds will be credited to your original payment method within 5 to 7 business days. You’ll get an email confirmation as soon as it’s done.
What If My Item Is Damaged or Defective?
No problem at all! If you receive a faulty or damaged product, please reach out to us right away. If the damaged/defective product is inspected and accepted, a replacement will be delivered within 3 to 5 business days.
Quick Note: For damaged items, kindly include photos when contacting us – this helps us resolve things much faster!
We understand that sometimes things don’t go as planned. We are committed to making your experience as smooth as possible. If you have any questions, our friendly customer support team is always ready to help.
Thank you for choosing Shuddh Swad!